Cancellation / Refund Policy

Cancellation / Refund Policy

All sales of Recharge / subscription/ Installation charges all are final and there will be no refund or exchange permitted. Please be advised that You are responsible for the mobile number or account number Or Broadband subscription you purchase Recharge for and all charges that result from those purchases. Newmoon Telelinks Private Limited is not responsible for any purchase of Recharge for an incorrect mobile number or account number. However, in a case where a transaction has been completed by you on the Site, and money has been charged to your card or bank account but a Recharge has not delivered within 24 hours of your completion of the transaction then you may inform us by sending us an email on illing@newmoonweb.com or posting us a message on the Contact US page. In such a scenario you will be entitled to a full refund. We request you to include in the email the following details – the mobile number or account number, operator name, Recharge value, Transaction date and Order Number. Newmoon Telelinks Private Limited shall investigate the incident and if it is found that money was indeed charged to your card or bank account without delivery of the Recharge then you will be refunded the money within 7 working days from the date of the receipt of your email.

At Newmoon Telelinks Private Limited, customer satisfaction is one of our top priorities. If you are unsatisfied with your ordered purchase, please contact us within 48 hours of the date of purchase to claim your refund.

All questions about refunds, including a detailed explanation of why you wish to cancel your order must be sent from our support page. Please headline your ticket with “Cancellation Request”. We will review your request within 48 hours. Once your refund has been approved, we will your product account will be disabled and issue a refund on your account after deducting transaction charges via

1) Bank NEFT Transfer (India)
2) PayPal (International)

Refund amount may takes 7-10 days to credited at your bank Account. All decisions on refund claim approval by Newmoon Telelinks Private Limited will be final. Also there are no refunds for customers who have paid after using the free trial. Refunds are limited to one time per service per customer. The following category of products are exempted from refunds.

  1. Broadband Service
  2. Physical Dedicated Servers
  3. SSL Certificates
  4. Dedicated Servers
  5. Dedicated IPs
  6. Software Licenses
  7. Website Design or Development
  8. Virtual servers
  9. Cloud hosting
  10. Account Credits/Funds

Please note that the refund policy is applicable only for hosting accounts, you will not get refund for Broadband Service, ssl certificate, website designing, Reseller Hosting, Virtual Private Servers and Dedicated Servers .

99.9% Uptime Guarantee

We’re committed to providing maximum uptime for your website, therefore we have gone to great lengths to provide the best security, reliability and great hardware in the industry. Our combined expertise and knowledge allows us to commit to a 99.9% Service Level Agreement.

100% Satisfaction Guarantee

The 100% Satisfaction Guaranteed means that New moon web solutions guarantees the quality of the product you’re purchasing. We want you to feel good about your purchase from us. We have a 100% customer satisfaction guarantee for hosting purchases to ensure that you are completely satisfied that the final product that you buy is exactly as described in your contract, and that the product will not be defective.

100% Prize Freeze Guarantee

Unlike other web hosting companies that advertise low initial costs, we will never raise your web hosting prices when renewal time comes. At Newmoon Telelinks Private Limited, we believe that our customers deserve great service at great prices for the life of their hosting accounts. That is why we pledge to never raise the cost of your hosting account come renewal time. The cost at which you sign up will be the cost when you renew.

 

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