Money Back Policy
At New moon web solutions, customer satisfaction is one of our top priorities. If you are unsatisfied with your ordered purchase, please contact us within 48 hours of the date of purchase to claim your refund.
All questions about refunds, including a detailed explanation of why you wish to cancel your order must be sent from our support page. Please headline your ticket with “Cancellation Request”. We will review your request within 48 hours. Once your refund has been approved, we will your product account will be disabled and issue a refund on your account after deducting transaction charges via
1) Bank NEFT Transfer (India)
2) PayPal (International)
Refund amount may takes 7-10 days to credited at your bank Account. All decisions on refund claim approval by New Moon Web Solution LLP will be final. Also there are no refunds for customers who have paid after using the free trial. Refunds are limited to one time per service per customer. The following category of products are exempted from refunds.
- Domain Registration
- SSL Certificates
- Dedicated Servers
- Dedicated IPs
- Software Licenses
- Website Design or Development
- Reseller Hosting
- Virtual servers
- Cloud hosting
- Company Registration fees
- Account Credits/Funds
Please note that the refund policy is applicable only for hosting accounts, you will not get refund for domain registration, ssl certificate, website designing, Reseller Hosting, company registration services, Virtual Private Servers and Dedicated Servers .
99.9% Uptime Guarantee
We’re committed to providing maximum uptime for your website, therefore we have gone to great lengths to provide the best security, reliability and great hardware in the industry. Our combined expertise and knowledge allows us to commit to a 99.9% Service Level Agreement.
100% Satisfaction Guarantee
The ‘100% Satisfaction Guaranteed means that New moon web solutions guarantees the quality of the product you’re purchasing. We want you to feel good about your purchase from us. We have a 100% customer satisfaction guarantee for hosting purchases to ensure that you are completely satisfied that the final product that you buy is exactly as described in your contract, and that the product will not be defective.
100% Prize Freeze Guarantee
Unlike other web hosting companies that advertise low initial costs, we will never raise your web hosting prices when renewal time comes. At New moon web solutions, we believe that our customers deserve great service at great prices for the life of their hosting accounts. That is why we pledge to never raise the cost of your hosting account come renewal time. The cost at which you sign up will be the cost when you renew.