Faq

ANo payment has to be made at the time of applying for the connection. Our team will contact you to fill the CAF (Customer Agreement Form) and at that moment you need to pay the amount equivalent to the Billing Amount (which is including the installation charges) for the chosen plan.

AYes, Newmoon  by default provide ONT Equipment (Dual Band AC Router +Modem) against a specific refundable security deposit. However, the subscriber free to arrange the same recommended model on their own. Preferable a Wi-Fi router of good performances, An ADSL router (modem + router) is neither required, nor compatible with our services.

ANewmoon Telelinks in association with its alliance partner, offers an online payment option available on partners site, where the account can be renewed within seconds. The same will be shared with the subscriber along with user ID & password, once the link get activated.

AYes, the currently chosen/active plan can be changed before the duration of the billing period, expires but it will lapse your previous data as well as balance amount and your pack will be activated freshly. So the suggestion is, You should change your plan only after your current subscription is over.

AFUP is a policy that governs unfair usage of the network by utilizing excessive network resources causing inconvenience to other customers on the network. In such a situation, systems restrict the user to certain speed of bandwidth to minimize such abuse and alert the administrator. Fair Usage limits are defined basing on the average of maximum utilization by highest bandwidth users on the network. Once the user has reached the fair usage download limit, the account will be restricted to a bandwidth that is lesser than the subscribed bandwidth. However, the same will be reset to the subscribed bandwidth on first day of every billing cycle.