Most Popular Questions
ANo payment has to be made at the time of applying for the connection. Our team will contact you to fill the CAF (Customer Agreement Form) and at that moment you need to pay the amount equivalent to the Billing Amount (which is including the installation charges) for the chosen plan.
AYes, Newmoon by default provide ONT Equipment (Dual Band AC Router +Modem) against a specific refundable security deposit. However, the subscriber free to arrange the same recommended model on their own. Preferable a Wi-Fi router of good performances, An ADSL router (modem + router) is neither required, nor compatible with our services.
ANewmoon Telelinks in association with its alliance partner, offers an online payment option available on partners site, where the account can be renewed within seconds. The same will be shared with the subscriber along with user ID & password, once the link get activated.
AYes, the currently chosen/active plan can be changed before the duration of the billing period, expires but it will lapse your previous data as well as balance amount and your pack will be activated freshly. So the suggestion is, You should change your plan only after your current subscription is over.
AFUP is a policy that governs unfair usage of the network by utilizing excessive network resources causing inconvenience to other customers on the network. In such a situation, systems restrict the user to certain speed of bandwidth to minimize such abuse and alert the administrator. Fair Usage limits are defined basing on the average of maximum utilization by highest bandwidth users on the network. Once the user has reached the fair usage download limit, the account will be restricted to a bandwidth that is lesser than the subscribed bandwidth. However, the same will be reset to the subscribed bandwidth on first day of every billing cycle.
AGo to any internet browser and type www.speedtest.net Select the test server hosted by our alliance partner to know your upload and download speed. Note: Please check your speed only after you have plugged-in the LAN (Ethernet Cable) directly in your laptop/desktop. The speed may vary 5% to 10% every time you perform a speed test.
AAll Subscribers of Data Transfer Packages, can check their usage in “My Account” on our partners portal shared at the time of service activation. On this page the usage records for the current month and previous months are indicated. We update our usage records once a day, so you can check your usage up to yesterday, at any given point in time.
ANo, we specially designed Regular plans for video streaming like YouTube, Netflix, Amazon Prime & Hotstar & social networking sites like Whatsapp, Facebook, LinkedIn, Twitter or skype. Not recommended/ suitable for any commercial activities
AYes, we do provide our customers with an option to put the billing of Newmoon Telelinks connection on temporary hold for billing, for a minimum period of 1 month to a maximum of 03 months. You are required to mail us your request at least 07 days in advance for our team to action on the same.?
AInterest free security deposit to be refunded after return of assets in the same condition at the time of receipt, will be processed within 180 days of acceptance of Optical Network Unit (ONU) by Newmoon Telelinks. Refund to be processed to the bank account provided at the time of registration or to the bank account / wallet linked to the phone number registered with Newmoon Telelinks. No other bank account to be used for refunds. Cash and Cheque not to be used for customer refund.